Typical first response window during BRT business hours.
Support center
Official support with context, clear routes, and predictable response time.
This is the official DeckLab support URL for App Store Connect, Google Play Console, and end users. The page is meant to do more than meet a requirement. It is meant to establish trust immediately.
General support and privacy inquiries separated by purpose.
Public URL ready for store submission and review.
Use this page whenever the app, a store review team, or a partner needs the brand's official public support destination.
Contact
Two clear routes, each with a defined role.
Splitting operational support from privacy matters reduces noise, speeds up triage, and gives the operation a more mature structure.
General support
App issues, account problems, onboarding friction, unexpected behavior, and usage guidance.
- suporte@decklab.app.br
- Primary route for operational cases and customer-facing help.
Privacy contact
Requests related to personal data, deletion, processing clarifications, and institutional privacy topics.
- privacidade@decklab.app.br
- Specific route for regulatory and data-rights matters.
Response model
How a request is handled.
1Intake
The request reaches the official inbox and is identified by type.
2Triage
Operational support, privacy matters, and account deletion follow different paths to keep context and velocity.
3First response
Support runs during BRT business hours, with a first response typically within 2 business days.
Quick routes
Fast resolution without extra navigation.
Privacy policy
Understand data collection, use, and user rights.
Open policyTerms of use
Review account rules, acceptable use, and service limitations.
Open termsAccount deletion
Access the public deletion page used by stores and by support itself.
Open deletion flowPortuguese version
Mirrored version for local users, partners, and documentation consistency.
Abrir pagina em portugues